Fi999 believes gaming should be a source of entertainment, not stress. We are committed to helping you play within healthy limits and with full responsibility.
We do more than entertain — your well-being is our responsibility too
Set a fixed amount of time to play each day or week before you start. Use the session timer feature on fi999.
Set a deposit limit — daily, weekly, or monthly. You will not be able to play beyond your allocated budget.
Take a break from the platform for a set period whenever you need it. Anywhere from 7 days to permanent — it's your call.
Fi999's smart system detects unusual playing patterns and sends timely alerts.
Fi999 enforces a strict 18+ policy. Proof of age is required during account verification.
For any gaming-related concerns, fi999's live support team is available 24 hours a day.
Responsible Gaming means playing consciously, in a controlled way, and purely for enjoyment — without letting it affect other areas of your life. The core principle of Responsible Gaming on fi999 is: play for fun, not as a guaranteed way to earn money.
Gaming is a leisure activity — much like watching a movie or dining out. It costs time and money, but in return for enjoyment. Problems arise only when it spirals out of control. fi999 wants you to stay aware of that line.
International research shows that with the right information and tools, 90% of gamers can play responsibly. fi999 works toward that goal by ensuring a safe gaming environment for every user.
Remember: gaming is meant to be fun. If it starts feeling like a burden, take a break and reach out to fi999 support.
Problem gaming or gambling addiction develops gradually — often without you even realizing it. The list below shows warning signs at different levels. See if any of them apply to you.
| Signs | Description | Level |
|---|---|---|
| Playing beyond your budget | Spending More Than Intended | Caution |
| Chasing Losses | Chasing losses with bigger bets | Risky |
| Relationship Strain | Spending less time with family or friends | Caution |
| Irregular Sleep and Eating Habits | Disrupted Physical Routine Due to Gaming | Risky |
| Taking on Debt | Borrowing or Taking Loans for Gaming | Risky |
| Occasionally exceeding your budget | Overspending sometimes but still in control | Normal |
If two or more of the "Risky" signs above apply to you, contact fi999 support today or activate self-exclusion.
Ask yourself the questions below. If you answer "yes" to most of them, consider reaching out for help.
Have you lied or hidden your gaming activity from family members?
Do you feel restless, irritable, or anxious when you cannot play?
Do you keep coming back to try to win back money you've lost?
Is gaming causing you to neglect work, studies, or family?
Have you tried to cut back or stop gaming but couldn't?
Have you borrowed money from someone to cover your gaming expenses?
Fi999 has developed a range of dedicated tools to help you play responsibly. To activate them, visit Account Settings or contact Support.
Set maximum deposit limits on a daily, weekly, and monthly basis.
Decide in advance how long each gaming session will last.
Take a temporary break for 24 hours, 7 days, or 30 days.
Submit a request to close your account for a set period or permanently.
View your full gaming history, wins, losses, and spending records.
Reminders are sent at regular intervals to let you know how long you have been playing.
Once activated, these tools take effect immediately. Lowering a limit applies instantly, while increasing a limit requires a waiting period of 24–72 hours.
Setting gaming limits on fi999 is simple. Just follow these steps:
Log in to your fi999 account and click the profile icon in the top-right corner.
Go to "Account Settings" or the "Responsible Gaming" menu.
Choose what you need — deposit limit, session time, loss limit, or self-exclusion.
Enter a specific amount or time. For example: daily maximum BDT 500.
Save your settings. Changes will take effect immediately.
If you have trouble setting limits or activating self-exclusion, contact fi999 live chat support — they'll assist you right away.
Fi999 strictly prohibits anyone under 18 from accessing the platform. Age verification is mandatory during registration, and any suspicious account is locked pending verification.
If you have children or teenagers at home, there are some preventive steps you can take:
If you suspect a minor is using fi999, contact our support team immediately.